You may return any Products you have purchased online within seven (7) working days of delivery for any reason (including if you simply change your mind) provided that the Product is unused, undamaged and in its original packaging with all tags in place. To do so you must notify us in writing or other durable medium (including email) within those seven (7) working days. You will then be entitled to a refund from us, which will be paid as soon as possible, but in any event within thirty (30) days of safe receipt of your returned Product in compliance with this clause. You must arrange for and pay the costs of returning the Products to Phillip McCallen Motorcycles Ltd – on request, we will collect the Products from you, but the cost of this will be charged to you and we may deduct this from the refund. While in your possession, you must keep any Products you intend to return to us in good and saleable condition with all original packaging and tags in place.
- (a) the Product delivered is not what you ordered or does not correspond with its description;
- (b) the Product delivered is not of a satisfactory quality; or
- (c) the Product is not fit for any other purpose for which you have bought it and you notified Phillip McCallen Motorcycles Ltd of this purpose before purchase, and Phillip McCallen Motorcycles Ltd has not informed you that the Product is not fit for that purpose; Phillip McCallen Motorcycles Ltd will, at its option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products.
If you have any queries or complaints about returning a Product, please contact our Returns Department on (028) 92 622 886 and speak to one of our returns department representatives.